Legal Information
Understanding our service agreement and your protections with AetherFlow.
Service Warranties
What defines our commitment to you? At AetherFlow, we provide a comprehensive 12-month warranty on all installation labor. We're serious about quality.
All hardware remains subject to manufacturer-specific terms, typically spanning 3-7 years on energy-efficient units. Don't worry, we'll handle the registration paperwork for you.
Property Modifications
Will your property be protected? We take extreme care during HVAC pipework routing and wall penetrations. Our teams are fully insured against accidental property damage during the course of any AC installation or maintenance visit.
It's important that clients disclose any known structural issues before our engineers arrive at the Twinlaw Street site or your residential location. Transparency ensures safety.
Cancellations
Bookings cancelled within 24 hours of the scheduled engineer visit may incur a fractional call-out fee.
Payment Terms
Invoices are due within 14 days. We accept BACS and major credit cards for all HVAC repairs.
Data Policy
We only store data required for your system's maintenance schedule and legal compliance. Your privacy matters.
Full Terms & Conditions
Detailed content for this section is generated by a dedicated legal process and will be integrated here into the final production documentation. We're updating our sustainability clauses to reflect our new energy-efficient refrigerant standards.
These terms cover all interactions between you and AetherFlow, including emergency call-outs to cities across the UK. By booking an engineer, you're agreeing to these standards. Still have questions? You'll find our team ready to help at [email protected].